End of Free Technical Support
Post date: Sep 13, 2013 6:49:07 AM
PowerSolv is announcing the following policy changes:
1. Starting September 1, 2013, PowerSolv will no longer provide free technical support and free software updates and patches for the stand-alone version of the DSL Segregator for clients who acquired their software licenses on or before September 1, 2012.
2. For those who acquired their DSL Segregator software licenses after the cut-off date of September 1, 2012, PowerSolv will continue to serve technical support and software updates for the one year stipulated in the end-user license agreement.
These policy changes are being done in order for PowerSolv to better manage client expectations and reduce operational costs. For clients who wish to avail of the technical support and updates, PowerSolv does offer separate service agreements for technical support and software updates. To download the Maintenance Agreement kindly click this link.
Since the licensing for the DSL segregator is perpetual, clients will still be able to use their copies even without subscribing to technical support and updates.
As a gift, PowerSolv is giving every client the chance to upgrade to the latest version of the DSAS Package 1: DSL Segregator (version 3.0.2) free of charge until November 30, 2013. This is our way of thanking every client for the continued support and use of our products. To download the installer, kindly fill-up the form in the link.